Photo by Kevin Arrowsmith   

PROCESSING TIME

Printed Items

Depending on the size of your order, printed items usually take approximately 7 working days from your order date to be processed and dispatched. See our printed items here.

Engraved Items

We aim to dispatch all engraved orders within 7-10 working days. This time may increase slightly depending on the specifications of your order. See our engraved items here

Mixed Orders

Combined orders of printed and engraved items will be sent together to save you postage fees. If you are in urgent need of your products, please get in touch and we can send items separately. Please note that this will incur further shipping charges.

DELIVERY & RETURNS

Courier

The courier we use depends on the quantity of your items. Smaller parcels are sent Royal Mail 2nd Class (~2 days delivery time), whilst larger orders are sent via Parcelforce Express24 (1 day delivery time).

Damaged Items

If an item arrives damaged, please contact us as soon as possible. We will need a photo of the packaging and item in order to send out a replacement or refund (inclusive of delivery charges). For more information, see our FAQ and Terms & Conditions pages.

Faulty Items

In the unlikely event that we have made a mistake with your order, please contact us as soon as possible and we will do our best to resolve any issues. We are unable to refund any items where the fault has been caused by the artwork sent to us. Small bubbles/marks sometimes occur as part of the glass-making process. Only in extreme cases, will these be refunded. If you would like to discuss any issues, please get in touch. Alternatively, see our FAQ and Terms & Conditions pages for more information.

LocationDelivery TimeOrder Total
CollectionWe will contact you when your order is readyFREE
UK Mainland7-14 working daysUp to £14.99 =£4.99
£15.00 - £29.99 =£6.99
£30.00 - £249.99 =£9.99
£250.00 - £499.99 =£19.99
£500.00 - £599.99 =£24.99
£600.00 or more =FREE
UK Highlands & Islands (including Northern Ireland)7-14 working daysUp to £14.99 =£4.99
£15.00 - £29.99 =£6.99
£30.00 - £249.99 =£9.99
£250.00 - £499.99 =£19.99
£500.00 - £599.99 =£24.99
£600.00 or more =FREE
Isle of Man & Channel Islands7-14 working daysUp to £14.99 =£5.99
£15.00 - £29.99 =£7.49
£30.00 - £249.99 =£24.99
£250.00 - £499.99 =£34.99
£500 or more =£39.99
Europe & Republic of IrelandDependent on LocationPlease ask for quote
Rest of the WorldDependent on LocationPlease ask for quote

Click here for retail shipping information.

INTERNATIONAL DELIVERIES

Delivery Costs Outside of the UK

Delivery costs to the rest of the world vary. If you would like to get a quote, please let us know your location and desired items and we will get back to you as soon as can.

Delivery Times Outside of the UK

Generally, delivery times to the rest of Europe take 7-14 working days. Delivery outside of Europe can take 10-14 working days.